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Privacy Policy

This Privacy Policy explains how Polema collects, uses, and discloses your personal information when you visit or make a purchase from our website (the “Site”). We are committed to safeguarding your information and ensuring transparency about how we handle your data.

 

Collecting Personal Information

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When you visit our Site, we gather information about your device, your interactions with the Site, and the data necessary to process your purchases. If you contact us for support, we may collect additional details to assist you. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information.” Below is a breakdown of the information we collect and why:

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Device Information

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  • Examples of Personal Information collected: Browser type and version, IP address, time zone settings, cookie data, pages viewed, products browsed, search queries, and interactions with the Site.

  • Purpose of collection: To ensure the Site loads correctly, to optimize performance, and to perform analytics on Site usage.

  • Source of collection: Automatically collected via cookies, log files, tags, pixels, and web beacons.

  • Disclosure for business purposes: May be shared with analytics or service providers to improve user experience.

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Order Information

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  • Examples of Personal Information collected: Name, billing and shipping address, payment details (e.g., credit card numbers), email address, and phone number.

  • Purpose of collection: To fulfill orders, process payments, arrange for shipping, send confirmations, and communicate about your purchase.

  • Source of collection: Collected directly from you during checkout or account creation.

  • Disclosure for business purposes: Shared with trusted partners such as payment processors or shipping services.

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Customer Support Information

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  • Examples of Personal Information collected: Name, email, phone number, and details of your inquiry or issue.

  • Purpose of collection: To provide assistance and resolve any concerns.

  • Source of collection: Collected directly from you.

  • Disclosure for business purposes: Shared only as necessary with service providers assisting with customer support.

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Using Personal Information

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We use your Personal Information to provide our services, including offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and promotions.

Additionally, we may use your information for the following purposes:

  • To improve the Site: Understanding how users navigate and interact with the Site helps us enhance its design and functionality.

  • To send marketing materials: With your consent, we may send emails or other communications about special offers and updates.

  • To detect fraud or unauthorized activity: We screen orders for risk and suspicious behavior to protect our customers and business.

 

Sharing Personal Information

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We share your Personal Information with third parties to fulfill the purposes outlined above. For instance:

  • Service Providers: We use third-party vendors to process payments, manage shipping, and provide customer support.

  • Legal Compliance: We may disclose Personal Information to comply with applicable laws, regulations, or legal requests such as subpoenas or court orders.

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Retention

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We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required by law. For example, we keep order information for tax and compliance purposes. You may request the deletion of your data by contacting us.

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Cookies

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Cookies are small data files placed on your device when you visit our Site. They allow us to remember your preferences and improve your browsing experience.

Types of Cookies We Use

  • Essential Cookies: Required for basic functionality, such as processing payments.

  • Performance Cookies: Help us track and improve Site performance.

  • Marketing Cookies: Used to deliver targeted ads and track their effectiveness.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect certain features of the Site.

For more information, visit www.allaboutcookies.org.

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Your Rights

 

If you are a resident of the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • Accessing the Personal Information we hold about you.

  • Requesting correction, updating, or deletion of your data.

  • Data portability, enabling you to transfer your information to another service.

If you wish to exercise these rights, please contact us at hello@polemastore.com.

For residents outside the EEA, similar rights may apply under local privacy laws. Contact us for more details.

 

Changes

 

We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements. Updates will be posted on this page, and significant changes may be communicated via email or through a notice on the Site.

 

Contact

 

For more information about our privacy practices or to make a complaint, contact us at:

Polema
Email: hello@polemastore.com

We value your trust and are committed to protecting your privacy.

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